DO YOU FEEL LIKE SOMEONE SET YOU UP TO FAIL?
Gabriella Payne, Business Operations Strategist
Starting a business feels a lot like that. Like someone put the responsibility of the world on your shoulders with a smug grin and said “good luck”...except the person who set you up this time is you.
Well picture 22 year-old me when I was told I had the responsibility of:
Developing training procedures
Relocating a department
Training a new team
I was the only. The only Black person. The youngest. One of four women in a position of leadership. Everything was so new…and scary.
But I knew I had to figure it out because I couldn’t let them make me look bad. I stayed after work. I worked weekends. I asked around and when people purposefully hid information from me I became the world’s next best private investigator.
Fast forward 4 months later and I did it. The department was moved. The manuals were created. The team was trained.
That's right: your girl proved them wrong!
But while the team was being trained, so was I. In the process of conquering my own fears and fighting against a system I knew did not want to see me win I learned how to create the infrastructure that was required for a business to provide the best customer service.
That experience coupled with my Customer Insights work done internationally during my study abroad program for an import/export business and for Target Corporation helped me to master customer service through branding and creating efficient business operations. Add in years of research and now you have this workbook: the Master Your Craft e-book.
Master Your Craft
WHAT PEOPLE SAY
AMBER, ASPIRING STYLIST
I wasn't sure how business worked. I struggled to understand the fundamentals and I felt depressed about not starting. The book explained the process of starting a business , walked me through how to start, and helped me to organize my thoughts. I feel so relieved knowing I am moving in the right direction.
Be apart of the first 100 buyers and get free access to our Instagram Anatomy Min-E-book that can help you attract your customers with the perfect Instagram name and bio.
Oh - and you'll get access to our end of the month Q&A where no question is off limits and you can share and learn with other business owners who have read the e-book with you.
But you have to order before the pre-sales are over. Time is ticking!
THE EARLY BIRD GETS THE WORM...
AND FREE STUFF FROM THE BIZ SCHOOL
Q: When will the e-book be delivered?
A: For pre-sales the e-book will be delivered no later than 7/7. For all others, the e-book will be available on 7/10 at 12pm for purchase.
Q: How will the e-book be delivered?
A: The e-book will be delivered to the email provided at checkout. If you have any issues, please email us your name at firstname.lastname@example.org.
Q: What if I miss out on the Instagram Anatomy Min-E-Book or the Q&A Session?
A: You can get the Instagram Anatomy Min-E-Book for purchase. You'll see a link here if that happens. The recorded Q&A Session will be available for purchase but we will only be doing one Q&A.
Q: My question isn't listed here. Who do I contact?
A: If you have any other issues or questions, please email us your question at email@example.com.